Please read the terms and conditions herein on the AEON Bank Neko Mission - RM20 myAEON2go voucher (“Mission”) that is featured on the AEON Bank Application and/or the AEON Bank website (“Terms and Conditions”). These Terms and Conditions govern your participation in the Mission. By participating in the Mission, you agree to be bound by these Terms and Conditions and any other related terms and conditions.

1.           Definition

“AEON Bank” or the “Bank”

Refers to AEON Bank (M) Berhad.

“AEON Bank Savings Account-i”

Refers to the Shariah-compliant savings account offered by AEON Bank.

“AEON Bank Neko Mission” or “Neko Mission”

Refers to the campaign where Customers can earn Neko Paws for specific transactions or activities using the AEON Bank Application.

“Neko Paw”

Refers to the collectible stamp received from eligible transaction(s) specified in a Neko Mission. Neko Paws are accumulated digitally and can be redeemed for various rewards, discounts, or offers.

“AEON Bank Application”

Refers to the mobile application that is used to access AEON Bank services.

“Rewards”

Refers to the RM20 myAEON2go voucher, or any rewards that may be awarded to Customers, pursuant to a Neko Mission, in the form of AEON Points, e-Voucher, or as decided by AEON Bank from time to time.

“myAEON2go”

Refers to myAEON2go, an online grocery shopping platform in Malaysia, offering a seamless and convenient shopping experience, operated by AEON Co. (M) Bhd (Reg. No. 198401014370 (126926-H)).

“Customer” or “you” or “your”

Refers to customers of AEON Bank.

 2.           Eligibility

2.1         All Customers are eligible to participate in all AEON Bank Neko Missions, except for the following:

(a)                 Customers who have had their AEON Bank accounts terminated, closed, suspended, or are delinquent or unsatisfactorily conducted as determined by AEON Bank within the Mission Period;

(b)                individuals who are mentally incapacitated, deceased, adjudicated bankrupt, or have legal proceedings of any nature instituted against them.

3.       Mission Period

The Mission shall commence on 28 February 2025 and conclude on 31 May 2025, or earlier if the Rewards are exhausted, whichever occurs first.

4.       Mission Mechanics

4.1        To participate in the Mission, Customers must activate their participation via the AEON Bank Application. For avoidance of doubt, Customers acknowledge and agree that without activating the Mission, they will not be eligible to receive Neko Paws or the Rewards.

4.2        Customers must complete a purchase on myAEON2go platforms (either via app or website at https://myaeon2go.com) (“myAEON2go Platforms”) using AEON Bank Debit Card-i with a minimum value of RM50 in a single transaction in order to receive ONE (1) Neko Paw. For avoidance of doubt, Customers will only be eligible to receive ONE (1) Neko Paw per transaction, regardless of whether the transaction amount exceeds the minimum value required.

4.3         The purchase eligible for ONE (1) Neko Paw should only consist of Halal products.

4.4         Customers may only collect a maximum of ONE (1) Neko Paws per day.

4.5         To complete one cycle, Customers need to collect FOUR (4) Neko Paws (“Mission Complete”), and upon Mission Complete, Customers shall automatically be entitled to receive ONE (1) Reward through the AEON Bank Application.

4.6        Upon Mission Complete, the Mission will be automatically renewed, and Customers may continue to collect more Neko Paws in accordance with the terms and conditions of the Mission.

4.7      Customers must redeem the Rewards before the relevant expiry date stated in the AEON Bank Application. Expired Rewards will not be eligible for redemption or an extension period. The redemption method shall vary according to each Neko Mission.

4.8        Rewards are non-transferable, non-exchangeable, and cannot be redeemed for cash or any other equivalent in any form.

4.9         Rewards redemption:

(a)        Rewards may be redeemed on the myAEON2go Platforms by entering the provided code (“Code”) during the checkout process.

(b)       Each Code can only be used once before the expiry date.

(c)        Rewards cannot be used to purchase non-halal products, or other restricted items as may be determined by AEON Bank from time to time.

(d)       Rewards may require a minimum purchase value for redemption.

(e)        Rewards cannot be combined with other promotions, discounts, or vouchers unless explicitly stated.

(f)         If the total purchase amount exceeds the value of the Rewards, Customers must pay the difference using one of the payment methods accepted by myAEON2go.

5.        General Terms & Conditions

5.1         AEON Bank reserves the right to amend any part of these Terms and Conditions by giving prior notice to the Customers through the Bank’s website and/or the AEON Bank Application and Customers are bound by such changes.

5.2        By entering or participating in this Mission, Customers understand and agree that AEON Bank shall not be liable for any technical issues, delays or difficulties arising out of or in connection with the Customers’ use of the myAEON2go Platform. This includes, but not limited to, any failure or inability to redeem Rewards, incorrect or delayed orders/delivery or any other similar issues. Customers further agree to direct all issues, enquiries or complaints regarding the myAEON2go Platform to myAEON2go.

5.3         By entering or participating in this Mission, Customers hereby fully and unconditionally agree and accept all terms and conditions herein contained and agree that the decisions of AEON Bank regarding the Mission and all matters relating to or in connection thereto are final and binding and no such queries, appeals or correspondence will be entertained.

5.4         AEON Bank reserves the right to cancel, revise, shorten, extend, suspend or terminate the Mission or any promotion related to the AEON Bank Neko Missions at any time with prior notice through the Bank’s website and/or the AEON Bank Application. For avoidance of doubt, any cancellation, revision, shortening, extension, suspension or termination of the AEON Bank Neko Missions at any time shall not entitle the Customers to claim any compensation from AEON Bank for any and all losses or damages suffered or incurred by the Customer as a result of the said cancellation, extension, suspension or termination.

5.5         In the event a Customer is found to be ineligible or discovered to have committed fraud in any manner at any point of time during or after the Mission, AEON Bank reserves the right at its sole discretion to disqualify the Customer and to cancel/withdraw/recall any Reward(s) granted to the Customer, failing which, the Customer agrees and undertakes to indemnify AEON Bank for the value and costs of such Reward. AEON Bank shall also have the right to initiate any action it deems necessary against the said Customer.

5.6         In no event shall AEON Bank be liable for any losses or damages (including without limitation, loss of income, profits or goodwill, direct or indirect, incidental, consequential, exemplary, punitive or special damages) of any party howsoever arising whether in contract, tort, negligence or otherwise in relation to the Neko Mission

5.7         By participating in the AEON Bank Neko Missions, Customers agree to the Privacy Notice of AEON Bank whereby Customers agree and consent to allow its personal data to be collected, processed and used by AEON Bank.

5.8         By participating in the AEON Bank Neko Missions, Customers agree that AEON Bank shall not in any manner whatsoever be liable or held responsible if AEON Bank is unable to perform in a whole or in part of its obligations herein attributable directly or indirectly to the failure of any mechanical or electronic device, data processing system, transmission line, electrical failure, industrial dispute, war, strike, riot, pandemic or any act of God beyond AEON Bank’s control or due to any factor in a nature of a Force Majeure which is beyond AEON Bank’s reasonable control.

5.9         AEON Bank and its officers, employees, representatives and/or agents (including without limitation, any third party service providers engaged by AEON Bank for purposes of the AEON Bank Neko Missions) shall not be responsible and shall not accept any liabilities of any nature and however arising or suffered by a Customer or any third parties resulting directly or indirectly from the AEON Bank Neko Missions, unless due to AEON Bank’s gross negligence or wilful misconduct specifically related to the AEON Bank Neko Missions.

5.10       For avoidance of doubt, Customers shall bear all costs, expenses, fees and/or charges incidental to or arising out of or in connection with the participation, usage, redemption and/or utilisation of the AEON Bank Neko Missions.

5.11       These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia and any dispute arising out of or in connection with this Mission shall be referred to the exclusive jurisdiction of Malaysian courts.

5.12       In the event of any inconsistency between these Terms and Conditions and any advertising, promotional, publicity and the other materials relating to or in connection with this Mission, these Terms and Conditions shall prevail.

5.13       These Terms and Conditions may also be available in the Bahasa Malaysia language. In the event of any inconsistency, conflict, ambiguity or discrepancy between the English version and the Bahasa Malaysia version of this Terms & Conditions, the English version of this Terms and Conditions shall prevail.